S4 Devices Support

  

Frequently Asked Questions (FAQ)

S4 Open Templates: Changing boolean state names.

  • In this example there are two devices shown in the left panel of S4 Open Management Console. These devices were discovered using the S4 Configure Wizard. The Single Duct (VAV) at 06 matches a device template loaded into the S4 library. Its inputs and outputs have already been named and arranged…Read More 

  

S4 Software Assurance Program

When you purchase an S4 gateway, you get one year of the S4 Software Assurance Program free. You may purchase additional years of service. We advise you to purchase these at the time you purchase your unit as the price is lower. Price is dependent on the size of the gateways and the number of years being purchased. A significant discount is available for 5 or more years. Ask our sales team.
 
What happens after the first year? The S4 group continues to invest in innovating, adding new features and functionality, and improving the performance of their products. Subscribing to additional years of Software Assurance allows you to tap into this ongoing R&D investment and ensure that your building owner and operator customers continue to get the best return on their investment, year after year.
 
With the latest release of the BACnet-N2 Router, the S4 Group products have reached a level of maturity where we believe that most integration requirements will be met and that the volume of major enhancement requests will be dropping off dramatically. Prior to this, S4 have been quietly extending the Software Assurance coverage for all of the systems that we have sold. Starting this month, we will be formally tracking the expiration date of Software Assurance Subscriptions and reminding you when you need to consider renewing.
 
The ideal scenario: If you have an ongoing service and support contract with your customer, purchase Software Assurance coverage for the number of years that you plan to have the S4 Open Appliance in operation as part of a planned migration strategy. Subscribing to additional years of Software Assurance upfront and as part of your overall customer solution will give you and your customers access to updates and support, and the peace of mind that comes with it. You will see a new option on our quotes to purchase additional years of Software Assurance.
 
What exactly is the Software Assurance Program for our S4 Open Appliances? The following information is from our S4 Open Product Assurance Program product brochure.
 
S4 Open: Software Assurance program for S4 Open Appliances Annual Subscription includes:

  • All minor software or firmware enhancements and bug fixes
  • Device Type Template updates
  • All major software or firmware releases
  • Telephonic and email support
  • Access to the secure support area of the S4 Group web site

 

This program is applicable only to the software and firmware components of the S4 Open appliances. The hardware manufacturer provides hardware warranties for the industrial PC used to host the S4 Open Appliances. We pass this warranty on to the customer with the product and we assist you in requesting hardware support under this warranty.
  

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